Frequently Asked Questions
Answers to the questions we hear most. Can't find yours? Contact us.
Orders & Shipping
When will my order ship?
Orders are processed within 1 business day after payment is confirmed, not counting weekends and holidays. You'll get an email with your tracking number as soon as it ships.
How long does shipping take?
Once shipped, delivery within the US usually takes 2–3 business days. We ship with major US carriers, and any shipping cost is shown at checkout before you pay.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you haven't received it, check your spam folder, or contact us with your order number.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number.
Returns & Refunds
What is your return policy?
Every order is covered by our 60-day money-back guarantee, counted from delivery. See our Returns & Refunds Policy for the details.
How do I get a refund?
Contact us with your order number. We'll send you return instructions, and once the return arrives your refund is issued within 5–10 business days.
My item arrived damaged. What should I do?
Sorry about that! Contact us within 14 days of delivery with your order number and a photo, and we'll send a replacement or a full refund.
Product Care
Can I wash the pillow?
Yes. Machine wash on a gentle cycle and tumble dry on low heat. Always check the care label on your pillow first.
Still have questions? Our support team replies within 1 business day. Send us a message.